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Frequently asked questions
We are happy to answer all of your questions and concerns regarding all the services and appointment schedules!
How do I schedule an appointment?
Due to out high call volume, the best way to schedule an appointment is via our client portal link below
https://www.therapyportal.com/p/wholefamily/
If you are a new client, once we receive your appointment request, our Coordinator and/or Office Manager will reach out to you and send you the intake documents to get started. That information will come via the portal. If you are an existing client, you will be notified if there are any documents missing from your chart, and in both cases, once the appointment is approved, you will receive an email notification of the approved date, time with your selected or assigned provider.
What insurances do you accept?
We proudly accept the following insurances: Aetna, Blue Cross/Blue Shield/Carefirst, Cigna, Johns Hopkins/EHP, Medicaid, Medicare, Optum, United. You are responsible for verifying whether you have a copay, deductible, or otherwise. All copays and deductibles are due on the day of your appointment. You will receive a billing invoice from our billing agency, PBS Inc. Billing Solutions via Kareo/now Tebra. If you have Medicaid, we must receive an authorization to provide services in advance of your first/intake appointment to prevent disruption in care.
Who do I contact for questions about my bill?
Should you have any questions about your insurance, copays, deductibles, payments, or any billing errors, etc. You will need to contact PBS Inc. Billing Solutions in either of the following ways:
Phone: 410-848-5785 (Office Hours: M-Th 8am-4pm, Fri 8am-1pm); E-Mail: [email protected]. This information, along with how to pay your bill, is located on your statement that comes in the mail or via email. The email will come from the billing agency using TEBRA. Please be sure that we have your correct address/email on file. As of January 1, 2024, you will not be able to carry more than a balance of $50 before we will refer you to another clinician. We ask that all fees are paid at the time of service to prevent delay in receiving services.
Do you accept insurance for family or couples therapy?
We DO NOT accept insurance for family or couples’ services. If you have been a client with us for at least 6 months receiving individual therapy and you have a family member who would like to join the session, or if you were authorized through your agency’s EAP program for a family matter, we will accept insurance for those matters only. By Law, for us to utilize insurance for any family or couples therapy services, there must be an identified patient who has a diagnosable mental health disorder. We are not able to accept insurance without someone meeting the criteria for a mental health disorder. This is also true for individual therapy.
Why do I have to have a mental health diagnosis to use my insurance?
It is a requirement for use of your insurance. It is a medical model, and we are healthcare providers. We are not able to get reimbursed without a diagnosable mental health or substance use disorder, along with formulating a treatment plan. There are codes that we must use and build services around so that we can be reimbursed. There are issues that people may need to come to therapy to address, and that is fine. There is the option to pay out of pocket. An individual may also opt out of using insurance if they do not want their insurance company to have access to their records.
Can I just pay out of pocket?
Yes, if you would like to bypass use of your insurance, or if you are not insured, you may “pay out of pocket”, which means that you will pay with cash, credit card, FSA/HSA accounts. The cash rates for each clinician are listed below, please note the rates can change with/without notice: *If you are interested in purchasing monthly wellness plans that can significantly reduce your out-of-pocket fees, please contact our office for more information at
410-413-6043, or send an email to scheduling@
Miesha Rice, MSW, LCSW-C
Intake Appointment-$300
90-Minute Session- $250
60-Minute Session- $200
45-Minute Session- $150
Family Sessions-With 2 or More Family Members
90-Minute Session- $350
60-Minute Family Session- $300
45-Minute Family Session- $275
Catherine Pitchford, MSW, LMSW
Intake Appointment-$200
90-Minute Session- $150
60-Minute Session- $100
45-Minute Session- $75
Family Sessions-With 2 or More Family Members
90-Minute Session- $250
60-Minute Family Session- $200
45-Minute Family Session- $175
Ashley Gash, MSW, LMSW
Intake Appointment-$200
90-Minute Session- $150
60-Minute Session- $100
45-Minute Session- $75
Family Sessions-With 2 or More Family Members
90-Minute Session- $250
60-Minute Family Session- $200
45-Minute Family Session- $175
Ameka Smith, MS. MFT, Marriage and Family Counseling (Not currently accepting insurance. Out of pocket pay only)
Intake Appointment-$150
Individual Sessions
60-Minute Counseling Session- $70
45-Minute Counseling Session- $55
Family Sessions-With 2 or More Family Members
60-Minute Family Session- $85
45-Minute Family Session- $75
*If you are interested in purchasing monthly wellness plans that can significantly reduce your out-of-pocket fees, please contact our office for more information at 410-413-6043*. You will be required to have a card on file for monthly autopayments.
How long are the sessions?
Depending on your insurance, we are allowed to provide 30, 45, 60-minute sessions. If you have Medicaid, they will only allow a maximum of 45-minute individual therapy sessions. For intake/first appointments, they can take anywhere from 60-90 minutes. We are currently NOT offering 30-minute appointments.
What happens during the intake session?
During the first session, your therapist will collect a thorough background history that will cover mental, medical, social, emotional, family history, and more. We will then prepare to formulate a mental health diagnosis along with a collaborative treatment plan that will determine what the best course of action is to address your specific needs. If there are any questions about this process, be sure to speak with your therapist and watch out for more information on our website’s blog/vlog section.
Why are there so many documents to sign before my first appointment?
Our licensing boards and the insurance companies require certain documents and understanding of rights, etc., to be reviewed and signed BEFORE you receive services, and all must be kept in your file. We are audited and must always have this information current. We will continue to look for ways to streamline this process and condense the documents while ensuring we are following all insurance company, Federal, State and Local regulations for outpatient mental health services. We may also ask you to update signatures quarterly and/or yearly, or as needed/required by governing agencies.
Do you offer free consultations?
No, we no longer offer free consultations. If you would like to schedule a consultation to discuss therapy services, it will be a $35 charge. You may send a request for this via email at [email protected], via text to 443-353-9348, or you can go online to our client portal to schedule the consultation.
What if I am a student studying to become a Clinical Social Worker, Psychiatric Nurse Practitioner, Marriage and Family Therapist, Addictions Counselor, or Licensed Professional Counselor who needs supervision towards a clinical license, or who is interested in working with Whole Family Healing Group?
We do offer internships, supervision, and opportunities for employment. We have been a field site for Capella University, Morgan State University and Maryville University. We can do the same for other institutions. Should you be interested in either an internship, supervision, or employment opportunities, please visit our website’s ABOUT US and OTHER SERVICES section to send in your information and/or upload your resume. You may also follow up via email to info@
Individual Supervision-$100 per hour
Group Supervision- $50 per hour
We offer Supervision for other agencies as well who may not have someone on staff with the appropriate licensure. Please be sure to visit our website for more information.
What happens if I miss my scheduled appointment?
We do understand that at times, there are circumstances beyond our control, however we respectfully ask that if you are not able to attend your scheduled appointment, please cancel within 24 hours by either contacting the office at 410-413-6043, sending a text message to
443-353-9348, or you can visit the client portal and reschedule as well. https://www.therapyportal.com/p/wholefamily/. If you don’t cancel within the time allotted, you will incur a cancellation fee of $100. Please note that the portal will not allow you to cancel appointments beyond 24 hours. The fees will be automatically charged.
Do you consult and help other clinicians set up and open up their private practice?
Yes, we do offer consulting services for up and coming/newly formed private practice owners. We can help with everything from conception to opening your doors. That can include establishing a legal business in your State, obtaining the necessary credentials to be recognized as a mental health practice or mental health therapy group practice, setting up and navigating insurance credentialing, or an out-of-pocket payment system. You can contact our office at
410-413-6043, send a text message to 443-353-9348, or send an email to us at [email protected].
Do you offer therapeutic services to organizations and small businesses?
Yes, we do offer wellness and healing services to organizations and small businesses. We recognize that many of us have been providing services to the public throughout the pandemic, and now more than ever, companies realize the need for their staff to be healthy mentally, physically, and emotionally. We offer monthly wellness plans for organizations of any size. For more information, please contact our office at 410-413-6043, send a text message to 443-353-9348, or send an email to info@
Do you offer translation services for Spanish speaking clients?
Yes, we have a dedicated Spanish-English interpreter, and can offer virtual therapy services for those who speak Spanish and are not fluent in English. Our founder, Miesha Rice, is currently able to read, write, and speak Spanish on a basic level. Our Director of Spanish-English Translation Services is fluent in both Spanish and English at an advanced level. We also provide translation services for individuals, families, corporations, government, and insurance agencies, and more.
