Frequently asked questions

We are happy to answer all of your questions and concerns regarding all the services and apointment schedules!

How do I schedule an appointment?

The best way to schedule an appointment is via our client portal link below

https://www.therapyportal.com/p/wholefamily/

If you are a new client, once we receive your appointment request, our Coordinator will reach out to you and send you the intake documents to get started.  If you are an existing client, you will be notified if there are any documents missing from your chart, and in both cases, once the appointment is approved, you will receive an email notification of the approved date, time with your selected provider.  Please note that your appointment request will remain pending until your insurance has been verified, and you have completed ALL INTAKE DOCUMENTS.  If you decide to use your insurance, you must have a diagnosable mental health disorder.

What insurances do you accept?

We proudly accept the following insurances: Aetna, Blue Cross/Blue Shield/Carefirst, Cigna, Johns Hopkins/EHP, Medicaid, Medicare, Optum, United, TriWest.  You are responsible for verifying whether you have a copay, deductible, or otherwise.  All copays and deductibles are due on the day of your appointment.  You will receive a billing invoice from our billing agency, PBS Inc. Billing Solutions via Kareo. 

Who do I contact for questions about my bill?

 

Should you have any questions about your insurance, copays, deductibles, payments, etc.  You will need to contact PBS Inc. Billing Solutions in either of the following ways:
Phone: 410-848-5785 (Office Hours: M-Th 8am-4pm, Fri 8am-1pm); E-Mail: info@pbsincbilling.com.  This information, along with how to pay your bill, is located on your statement that comes in the mail.  Please be sure that we have your most current address and insurance information on file.
 

Do you accept insurance for family or couples therapy?

We do accept insurance for family and/or couple’s therapy for services provided by our licensed clinicians.  To utilize insurance for any family or couples therapy services, there must be an identified patient who has a diagnosable mental health disorder.  We are not able to accept insurance without someone meeting the criteria for a mental health disorder.  This is also true for individual therapy.

Why do I have to have a mental health diagnosis to use my insurance?

It is a requirement for use of your insurance.  It is a medical model, and we are healthcare providers.  We are not able to get reimbursed without a diagnosis and treatment plan. 

Can I just pay out of pocket?

Yes, if you would like to bypass use of your insurance, or if you are not insured, you may “pay out of pocket”, which means that you will pay with cash, credit card, FSA/HSA accounts.   The cash rates for each clinician are listed below, please note the rates can change with/without notice:  If you are interested in purchasing monthly wellness plans that can significantly reduce your out-of-pocket fees, please contact our office for more information at
410-413-6043, or send an email to info@wholefamilyhealinggroup.com
We have an introductory rate for our monthly wellness plans that start at $100 per month for two 50-minute sessions.  
 
Miesha Rice, MSW, LCSW-C
Intake Appointment-$250
90-Minute Session- $200
60-Minute Session- $150
45-Minute Session- $100
30-Minute Session- $75
Family Sessions-With 2 or More Family Members
90-Minute Session- $300
60-Minute Family Session- $275
45-Minute Family Session- $225
30-Minute Family Session- $200
 
Catherine Pitchford, MSW, LMSW
Intake Appointment-$200
90-Minute Session- $150
60-Minute Session- $100
45-Minute Session- $75
30-Minute Session- $50
Family Sessions-With 2 or More Family Members
90-Minute Session- $250
60-Minute Family Session- $200
45-Minute Family Session- $175
30-Minute Family Session- $100
 
Ashley Gash, MSW, LMSW
Intake Appointment-$200
90-Minute Session- $150
60-Minute Session- $100
45-Minute Session- $75
30-Minute Session- $50
Family Sessions-With 2 or More Family Members
90-Minute Session- $250
60-Minute Family Session- $200
45-Minute Family Session- $175
30-Minute Family Session- $100
 
Ameka Smith, MS. MFT, Marriage and Family Counseling (Not currently accepting insurance.  Out of pocket pay only)
90-Minute Intake Appointment-$150
60-Minute Intake Appointment- $100
Individual Sessions
60-Minute Counseling Session- $60
45-Minute Counseling Session- $45
30-Minute Counseling Session- $30
Family Sessions-With 2 or More Family Members
60-Minute Family Session- $75
45-Minute Family Session- $60
30-Minute Family Session- $45
 

Cliffton “Cliff” Sherrod, MSW, Mental Health Counselor (Not currently accepting insurance.  Out of pocket pay only) 

90-Minute Intake Appointment-$150
60-Minute Intake Appointment- $100
Individual Sessions
60-Minute Counseling Session- $60
45-Minute Counseling Session- $45
30-Minute Counseling Session- $30
Family Sessions-With 2 or More Family Members
60-Minute Family Session- $75
45-Minute Family Session- $60
30-Minute Family Session- $45
 
 

How long are the sessions?

Depending on your insurance, we are allowed to provide 30, 45, 60-minute sessions.  If you have Medicaid, they will only allow a maximum of 45-minute individual therapy sessions.  For intake/first appointments, they can take anywhere from 60-90 minutes.  If you purchase our monthly wellness plan, your sessions will be 50 minutes.  If you are interested in purchasing our monthly wellness plan, please contact our office at 410-413-6043 or send a text to 443-353-9348.

What happens during the intake session?

During the first session, your therapist will collect a thorough background history that will cover mental, medical, social, emotional, family history, and more.  We will then prepare to formulate a mental health diagnosis along with a collaborative treatment plan that will determine what the best course of action is to address your specific needs. 

 

Why are there so many documents to sign before my first appointment?

The insurance companies require certain documents and understanding of rights, etc., to be signed BEFORE you receive your service, and kept in your file.  We are audited and must have this information current in file.  We will continue to look for ways to streamline this process and condense the documents while ensuring we are following all insurance company and state regulations for outpatient mental health agencies.

 

Do you offer free consultations?

Yes, we do offer a free 10-minute consultation via telephone only.  If you would like to schedule a free 10-minute consultation, you can contact us by sending an email to scheduling@wholefamilyhealinggroup.com and our Coordinator will be in touch with you to provide the dates/times available.  We promise that 10 minutes is more than enough time to get your initial questions asked!

What if I am a student studying to become a clinician or a licensed therapist who needs supervision towards a clinical license?

We do offer internships and supervision.  For internships, we will need to be registered with your school as a field placement site for you to receive credit.  We have been a field site for Capella University and Morgan State University.  We can do the same for other institutions.  Should you be interested in either an internship or supervision, please send an email explaining your interest, along with your resume, to us at info@wholefamilyhealinggroup.com.  If you are interested in supervision, we offer group and individual supervision.  The rates are:

Individual Supervision-$100 per hour

Group Supervision- $50 per hour

Please allow up to 72 hours for a response.  Thank you!

What happens if I miss my scheduled appointment?

We do understand that at times, there are circumstances beyond our control, however we respectfully ask that if you are not able to attend your scheduled appointment, please cancel within 24 hours by either contacting the office at 410-413-6043, sending a text message to

443-353-9348, or you can visit the client portal and reschedule as well.  https://www.therapyportal.com/p/wholefamily/.  If you don’t cancel within the time allotted, you will incur a cancellation fee of $100 that must be paid prior to any future appointments. 

 

Do you consult and help other clinicians set up and open up their private practice?

Yes, we do offer consulting for up and coming, and newly formed, private practice owners.  We can help with everything from conception to opening your doors.  That can include establishing a legal business in your state, obtaining the necessary credentials to be recognized as a mental health provider or mental health group practice, setting up and navigating insurance credentialing, or an out of pocket payment system.    We can even help with setting up your web and social media presence.  If you are interested in this service, you may contact our office at 410-413-6043, send a text to us at  443-353-9348, or send an email to info@wholefamilyhealinggroup.com.   Rates for consulting start at $100 per hour, with a minimum retainer of 5 hours. 

Do you offer therapeutic services to organizations and small businesses?

Yes, we do offer wellness and healing services to organizations and small businesses.  We recognize that many of us have been providing services to the public throughout the pandemic, and now more than ever, companies realize the need for their staff to be healthy and well mentally also.  We offer monthly wellness plans for organizations of any size.  For more information, please contact our office at 410-413-6043, send a text message to 443-353-9348, or send an email to info@wholefamilyhealinggroup.com.  This service is not restricted to state or country.   We look forward to helping your organization heal!

 

Do you offer translation services for Spanish speaking clients?

Yes, we have a dedicated Spanish-English interpreter, and can offer virtual therapy services for those who speak Spanish and are not fluent in English.  Our founder, Miesha Rice, is currently able to read, write, and speak Spanish on a basic level.

 

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